A: What are your payment options?
Q: We accept Visa, MasterCard and PayPal.
A: How do I make payments using PayPal?
Q: PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.
A: Why was my Credit Card declined?
Q: Your credit card may have been declined due to the following reasons:
1. Insufficient cleared Funds
2. Your card has expired
3. Incorrect CSC number, preventing transaction completion
4. Error message appears and this may mean you are typing your credit card number with spaces. If you try entering your credit card number as a single number, without any spaces, you shouldn't have any further problems.
Should you be experiencing problems with your Credit Card payment, we recommend that you either fax through your order and credit card information to us via email or live chat.
A: When can I expect to receive my shipment?
Q: All orders are shipped from our warehouse within 24 hours of the order being placed. Shipment will arrive in between 7-15 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
A: How can I track my order?
Q: Once the items shipped, we will send the tracking number to your shipping confirmation email. You may use the number and track your order at www.17track.net.
A: Which countries do you ship to?
Q: Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order.
A: How can I change my Shipping Address?
Q: Changing of address is only allowed within 12 hours. You may contact us via firstname.lastname@example.org to request for such changes.
A: How is my order shipped?
Q: Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.
A: What is your return & exchange policy?
Q: Please refer to our Return Policy relating to cancellation & returns.
A: Is ordering online secure?
Q: Yes. When placing an order through our online store (or by any other means), we will do our best to take care of the information you provide to us. The server hosting our store uses the Internet standard SSL (Secure Socket Layer) protocol to encrypt the transmission of all credit card and personal customer information.
A: Is my personal information kept private?
Q: Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.